@font-face{font-family:MessinaSans;src:url(/meta-dashboard/assets/fonts/MessinaSans-Book.otf) format("opentype");font-weight:400}@font-face{font-family:MessinaSans;src:url(/meta-dashboard/assets/fonts/MessinaSans-SemiBold.otf) format("opentype");font-weight:600}@font-face{font-family:MessinaSans;src:url(/meta-dashboard/assets/fonts/MessinaSans-Bold.otf) format("opentype");font-weight:700}:root{--font-sans: "MessinaSans", "Messina Sans", Arial, sans-serif;--meta-blue: #0082fb;--meta-blue-dark: #0064e0;--meta-charcoal: #1c2b33;--lime-carbon: #1e1e1e;--lime-silver: #d8d8d8;--ink: #22313d;--muted: #697782;--line: #dce4ea;--bg: #f5f8fb;--panel: #ffffff;--card-bg: #ffffff;--header-bg: rgba(255, 255, 255, .98);--header-dot: rgba(30, 30, 30, .16);--control-bg: rgba(255, 255, 255, .84);--control-border: rgba(30, 30, 30, .12);--shadow: 0 8px 22px rgba(28, 43, 51, .08);--motion-fast: .15s ease;--motion-medium: .22s ease;--motion-pop: .24s cubic-bezier(.2, .8, .2, 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solid var(--line);border-radius:8px;box-shadow:0 22px 48px #0f172a38;color:var(--ink);display:grid;gap:12px;padding:16px;width:min(380px,calc(100vw - 32px))}@keyframes panelPop{0%{opacity:0;transform:translateY(10px) scale(.985)}to{opacity:1;transform:translateY(0) scale(1)}}.bug-reporter-header{align-items:start;display:flex;gap:12px;justify-content:space-between}.bug-reporter-header div{display:grid;gap:3px}.bug-reporter-header strong{font-size:17px}.bug-reporter-header span,.bug-reporter-context{color:var(--muted);font-size:12px;margin:0}.bug-reporter-close{align-items:center;background:var(--control-bg);border:1px solid var(--control-border);border-radius:999px;color:var(--ink);cursor:pointer;display:inline-flex;font-size:22px;height:32px;justify-content:center;line-height:1;width:32px}.bug-reporter-panel 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2;min-width:0}.shipment-table-wrap table{min-width:1180px}.shipment-section-header-actions{align-items:center;display:flex;flex-wrap:wrap;gap:12px;justify-content:flex-end}.shipment-section-count{color:var(--meta-blue-dark);cursor:help;font-size:24px;line-height:1;white-space:nowrap}.ticket-shipment-form{margin-bottom:18px}.ticket-shipment-form-grid{display:grid;gap:14px;grid-template-columns:repeat(3,minmax(180px,1fr))}.ticket-shipment-form-grid .span-all{grid-column:1 / -1}.ticket-shipment-add-row{align-items:stretch;display:grid;gap:10px;grid-template-columns:minmax(0,1fr) auto}.ticket-shipment-add-row .primary-button{min-width:82px}.ticket-shipment-selected{display:grid;gap:8px}.ticket-shipment-selected-item{align-items:center;background:#0082fb14;border:1px solid rgba(0,130,251,.22);border-radius:8px;color:var(--ink);display:grid;gap:10px;grid-template-columns:minmax(90px,auto) minmax(0,1fr) auto;min-height:42px;padding:8px 10px;text-align:left}.ticket-shipment-selected-item strong{color:var(--meta-blue-dark);font-size:13px}.ticket-shipment-selected-item span{color:var(--muted);font-size:12px;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}.ticket-shipment-selected-item em{color:#b42318;font-size:11px;font-style:normal;font-weight:800;text-transform:uppercase}[data-theme=dark] .ticket-shipment-selected-item{background:#4285f424;border-color:#4285f447}.shipment-goods-out-button{font-size:11px;min-height:28px;padding:5px 8px;white-space:nowrap}.shipment-evidence-list{display:grid;gap:8px;min-width:180px}.shipment-evidence-item{background:#0082fb0f;border:1px solid rgba(0,130,251,.14);border-radius:8px;display:grid;gap:6px;padding:7px}.shipment-evidence-heading{align-items:center;display:flex;gap:8px;justify-content:space-between}.shipment-evidence-heading strong{color:var(--ink);font-size:12px;line-height:1.2}.shipment-evidence-heading span,.shipment-evidence-status{color:var(--muted);font-size:11px;font-weight:700}.shipment-evidence-actions{display:flex;flex-wrap:wrap;gap:5px}.shipment-evidence-link{background:var(--panel);border:1px solid var(--line);border-radius:999px;color:var(--meta-blue-dark);display:inline-flex;font-size:11px;font-weight:800;max-width:118px;overflow:hidden;padding:4px 7px;text-decoration:none;text-overflow:ellipsis;white-space:nowrap}.shipment-evidence-upload{cursor:pointer;font-size:11px;min-height:24px;padding:4px 7px;white-space:nowrap}.shipment-evidence-upload input{height:1px;opacity:0;position:absolute;width:1px}[data-theme=dark] .shipment-evidence-item{background:#4285f421;border-color:#4285f447}[data-theme=dark] .shipment-evidence-link{background:#ffffff0f;border-color:#ffffff1f;color:#8ab4ff}.shipment-table th:first-child,.shipment-table td:first-child{min-width:150px}.shipment-ticket-list{align-items:flex-start;display:flex;flex-wrap:wrap;gap:3px}.shipment-ticket-list>span,.shipment-ticket-chip{align-items:center;background:#0082fb1a;border:1px solid rgba(0,130,251,.22);border-radius:999px;color:var(--meta-blue-dark);display:inline-flex;font-size:12px;font-weight:800;gap:4px;min-height:22px;padding:2px 6px}.shipment-ticket-chip>span{background:currentColor;border-radius:999px;display:inline-block;height:6px;opacity:.58;width:6px}.shipment-ticket-chip:hover,.shipment-ticket-chip:focus-visible{border-color:#0082fb7a;text-decoration:underline;text-underline-offset:2px}.shipment-ticket-chip.resolved{background:#34a8531f;border-color:#34a85357;color:#188038}.shipment-ticket-chip.resolved>span{opacity:1;position:relative}.shipment-ticket-chip.resolved>span:after{border-bottom:1.5px solid #ffffff;border-right:1.5px solid #ffffff;content:"";height:5px;left:1.5px;position:absolute;top:-.5px;transform:rotate(45deg);width:3px}[data-theme=dark] .shipment-ticket-list>span,[data-theme=dark] .shipment-ticket-chip{background:#4285f429;border-color:#4285f452}[data-theme=dark] .shipment-ticket-chip.resolved{background:#34a8532e;border-color:#34a8536b;color:#7ad996}.shipment-light{align-items:center;display:inline-flex;gap:8px;font-size:12px;font-weight:800;white-space:nowrap}.shipment-light span{border-radius:999px;display:inline-block;height:12px;width:12px}.shipment-courier-details{display:grid;gap:2px;margin-top:5px}.shipment-courier-details span{display:block}.shipment-light-amber{color:#b06000}.shipment-light-amber span{background:#f9ab00;box-shadow:0 0 0 4px #f9ab002e}.shipment-light-green{color:#188038}.shipment-light-green span{background:#34a853;box-shadow:0 0 0 4px #34a8532e}.shipment-light-grey{color:var(--muted)}.shipment-light-grey span{background:#9aa6b2;box-shadow:0 0 0 4px #9aa6b22e}.table-filter-row{align-items:stretch;display:grid;gap:12px;grid-template-columns:1fr;margin-bottom:18px}.table-filter-row.without-count-panel{grid-template-columns:1fr}.interactions-filter-panel{align-items:end;display:grid;gap:12px;box-sizing:border-box;grid-template-columns:repeat(auto-fit,minmax(128px,1fr));margin-bottom:0;max-width:100%;padding:18px;width:100%}.interactions-filter-panel.with-inline-count{grid-template-columns:repeat(auto-fit,minmax(128px,1fr))}.interactions-filter-panel>label:first-child{grid-column:span 2}.interactions-filter-panel>label,.interactions-filter-panel>div,.interactions-filter-panel>button{min-width:0}.interactions-filter-panel input,.interactions-filter-panel select{height:40px;line-height:1.2;min-height:40px}.tickets-filter-panel{grid-template-columns:repeat(auto-fit,minmax(128px,1fr));position:relative}.tickets-filter-panel.with-inline-count{grid-template-columns:repeat(auto-fit,minmax(128px,1fr))}.ticket-date-filter{display:grid;gap:6px;min-width:0;position:relative}.ticket-date-filter>span{color:var(--muted);font-size:12px;font-weight:700}.ticket-date-filter-button{align-items:center;background:var(--field-bg);border:1px solid var(--control-border);border-radius:8px;color:var(--text);display:flex;font:inherit;font-size:13px;height:40px;justify-content:flex-start;min-height:40px;overflow:hidden;padding:0 12px;text-align:left;text-overflow:ellipsis;white-space:nowrap;width:100%}.ticket-date-filter-button.active{border-color:#0082fb8c;color:var(--meta-blue)}.ticket-date-filter-popout{background:var(--panel);border:1px solid var(--line);border-radius:10px;box-shadow:var(--shadow);display:grid;gap:12px;left:0;min-width:320px;padding:14px;position:absolute;top:calc(100% + 8px);z-index:40}.ticket-date-filter-actions{align-items:center;display:flex;gap:8px;justify-content:flex-end}.ticket-date-filter-actions button{min-height:36px;padding:8px 12px}.interactions-clear-button{min-width:82px;white-space:nowrap}.filter-layer-toggle{align-items:center;background:var(--panel);border:1px solid var(--line);border-radius:8px;color:var(--ink);display:none;font-weight:800;justify-content:space-between;min-height:44px;padding:10px 14px;width:100%}.filter-layer-toggle:after{border-bottom:2px solid currentColor;border-right:2px solid currentColor;content:"";height:8px;transform:rotate(45deg) translateY(-2px);width:8px}.filter-layer-toggle[aria-expanded=true]:after{transform:rotate(225deg) translate(-2px,-2px)}@media(max-width:1280px){.interactions-filter-panel,.tickets-filter-panel{grid-template-columns:repeat(auto-fit,minmax(128px,1fr))}.interactions-clear-button{justify-self:start}}@media(max-width:1080px){.interactions-filter-panel,.tickets-filter-panel{grid-template-columns:repeat(auto-fit,minmax(128px,1fr))}}@media(max-width:520px){.interactions-filter-panel>label:first-child{grid-column:span 1}.shipment-toolbar label:first-child{grid-column:span 1}.ticket-count-bar{gap:6px}.ticket-count-bubble{min-height:58px;padding:8px 7px}.ticket-count-bubble span{font-size:11px}.ticket-count-bubble strong{font-size:23px}}.filter-count-panel{align-items:end;display:flex;padding:18px}.filter-count-label{min-width:150px;width:100%}.inline-filter-count-label{min-width:0}.filter-count-label select{height:40px;line-height:1.2;min-height:40px}.ticket-count-bar{display:grid;gap:12px;grid-template-columns:repeat(3,minmax(180px,1fr));margin-bottom:18px}.ticket-count-bubble{background:var(--ticket-tone-bg);border:1px solid var(--ticket-tone-border);border-left:5px solid var(--ticket-tone);border-radius:8px;box-shadow:var(--shadow);cursor:pointer;display:grid;gap:8px;justify-items:start;min-height:98px;padding:16px 18px;text-align:left}.ticket-count-bubble:hover,.ticket-count-bubble:focus-visible{outline:2px solid var(--ticket-tone);outline-offset:2px;transform:translateY(-1px)}.ticket-count-bubble span{color:var(--muted);font-weight:700}.ticket-count-bubble strong{color:var(--ticket-tone);font-size:36px;line-height:1}.ticket-data-section{--ticket-tone: var(--meta-blue-dark);--ticket-tone-bg: rgba(0, 130, 251, .08);--ticket-tone-border: rgba(0, 130, 251, .28);--ticket-tone-ring: rgba(0, 130, 251, .18);display:grid;gap:12px;margin-bottom:24px;scroll-margin-top:104px}.ticket-tone-open{--ticket-tone: #d93025;--ticket-tone-bg: rgba(217, 48, 37, .08);--ticket-tone-border: rgba(217, 48, 37, .28);--ticket-tone-ring: rgba(217, 48, 37, .18)}.ticket-tone-new{--ticket-tone: #4285f4;--ticket-tone-bg: rgba(66, 133, 244, .1);--ticket-tone-border: rgba(66, 133, 244, .34);--ticket-tone-ring: rgba(66, 133, 244, .2)}.ticket-tone-pending{--ticket-tone: #f9ab00;--ticket-tone-bg: rgba(249, 171, 0, .12);--ticket-tone-border: rgba(249, 171, 0, .32);--ticket-tone-ring: rgba(249, 171, 0, .2)}.ticket-tone-resolved{--ticket-tone: #34a853;--ticket-tone-bg: rgba(52, 168, 83, .1);--ticket-tone-border: rgba(52, 168, 83, .3);--ticket-tone-ring: rgba(52, 168, 83, .18)}.ticket-section-heading{align-items:center;background:var(--ticket-tone-bg);border:1px solid var(--ticket-tone-border);border-left:5px solid var(--ticket-tone);border-radius:8px;display:flex;justify-content:space-between;padding:12px 14px}.ticket-section-heading h3{align-items:center;display:flex;font-size:20px;gap:9px;margin:0}.ticket-section-heading p{margin:3px 0 0}.pending-parts-summary-button{align-items:center;background:var(--panel-bg);border:1px solid var(--ticket-tone-border);border-radius:8px;color:var(--text);cursor:pointer;display:inline-flex;gap:10px;min-height:42px;padding:8px 12px}.pending-parts-summary-button:hover,.pending-parts-summary-button:focus-visible,.pending-parts-summary-button.active{border-color:var(--ticket-tone);box-shadow:0 0 0 3px var(--ticket-tone-ring);outline:none}.pending-parts-summary-button span{color:var(--muted);font-size:13px;font-weight:800}.pending-parts-summary-button strong{color:var(--ticket-tone);font-size:20px;line-height:1}.pending-parts-summary-panel{background:var(--panel-bg);border:1px solid var(--ticket-tone-border);border-radius:8px;box-shadow:var(--shadow);padding:10px}.pending-parts-summary-panel .muted{margin:0}.pending-parts-summary-list{display:grid;gap:6px}.pending-parts-summary-row{align-items:center;background:var(--control-bg);border:1px solid var(--line);border-radius:7px;display:grid;gap:10px;grid-template-columns:minmax(120px,170px) 92px 54px minmax(240px,1fr);min-height:42px;padding:8px 10px}.pending-parts-ticket-link{font-weight:800}.pending-parts-team{align-items:center;border-radius:999px;display:inline-flex;font-size:12px;font-weight:900;height:28px;justify-content:center;padding:0 10px}.pending-parts-team.uk{background:#4285f41f;color:#0b57d0}.pending-parts-team.de{background:#0097a71f;color:#007c89}.pending-parts-total{align-items:center;background:var(--ticket-tone-bg);border:1px solid var(--ticket-tone-border);border-radius:999px;color:var(--ticket-tone);display:inline-flex;font-weight:900;height:28px;justify-content:center;width:42px}.pending-parts-detail{color:var(--text);font-size:13px;font-weight:700}.traffic-light-dot{background:var(--ticket-tone);border-radius:999px;box-shadow:0 0 0 4px var(--ticket-tone-ring);display:inline-block;height:11px;width:11px}.interactions-summary-row{display:grid;gap:14px;grid-template-columns:repeat(3,minmax(180px,1fr));margin-bottom:18px}.interactions-table-wrap{box-shadow:var(--shadow);max-height:calc(100vh - 330px);overflow:auto}.interaction-edit-panel{display:grid;gap:16px;margin-bottom:18px}.interaction-edit-sections{display:grid;gap:14px}.interaction-edit-section{border:1px solid var(--line);border-radius:8px;display:grid;gap:10px;padding:14px}.interaction-edit-section>h4,.interaction-photo-links h4{color:var(--meta-charcoal);font-size:14px;line-height:1.2;margin:0}.interaction-edit-grid{display:grid;gap:12px;grid-template-columns:repeat(4,minmax(150px,1fr))}.interaction-edit-grid.interaction-grid{grid-template-columns:repeat(7,minmax(110px,1fr))}.interaction-edit-grid.store-grid{grid-template-columns:minmax(110px,.8fr) minmax(120px,.8fr) minmax(170px,1fr) minmax(220px,1.4fr) minmax(120px,.8fr)}.interaction-edit-grid.issue-grid{grid-template-columns:minmax(150px,.8fr) repeat(3,minmax(180px,1fr))}.interaction-edit-grid.troubleshooting-grid{align-items:stretch;grid-template-columns:minmax(360px,1.7fr) minmax(240px,1fr) minmax(220px,.9fr)}.interaction-edit-grid.escalation-grid{grid-template-columns:repeat(4,minmax(170px,1fr))}.troubleshooting-field textarea{min-height:174px}.interaction-photo-links{display:grid;gap:8px}.interaction-photo-links .photo-upload-box{min-height:132px}.interaction-edit-grid .span-two{grid-column:span 2}.interactions-table{font-size:13px;min-width:2180px}.interactions-table thead th{background:#f8fafb;box-shadow:0 1px 0 var(--line);position:sticky;top:0;z-index:3}.interactions-table .interaction-group-header th{background:#edf6ff;color:var(--meta-charcoal);font-size:12px;font-weight:800;text-align:center;top:0;z-index:4}.interactions-table thead tr:nth-child(2) th{top:35px}:root[data-theme=dark] .interactions-table thead th{background:#172330}:root[data-theme=dark] .interactions-table .interaction-group-header th{background:#132231}.interactions-table td,.interactions-table th{white-space:normal;word-break:normal}.interactions-table th,.interactions-table td{padding:8px 9px}.interactions-table th{font-size:11px;line-height:1.25}.interactions-table .badge{font-size:11px;padding:5px 7px}.interactions-table .notes-cell{max-width:300px;min-width:230px;white-space:normal}.interactions-table .notes-preview{-webkit-box-orient:vertical;-webkit-line-clamp:4;display:-webkit-box;line-height:1.35;max-height:5.4em;overflow:hidden;position:relative;text-overflow:ellipsis}.interactions-table .duration-cell{color:var(--ink);font-weight:700;white-space:nowrap}.interactions-table .group-break{border-left:1px solid rgba(96,117,134,.28)}.tracker-ticket-table{min-width:3190px;table-layout:fixed}.tracker-ticket-table .ticket-group-header th{background:#edf6ff;color:var(--meta-charcoal);font-size:12px;font-weight:800;text-align:center;top:0;z-index:4}.tracker-ticket-table thead tr:nth-child(2) th{top:35px}:root[data-theme=dark] .tracker-ticket-table .ticket-group-header th{background:#132231}.tracker-ticket-table .part-column{min-width:78px}.tracker-ticket-table .ticket-status-column{overflow-wrap:anywhere;white-space:normal}.tracker-ticket-table .ticket-status-column .badge{justify-content:center;line-height:1.15;max-width:100%;text-align:center;white-space:normal;word-break:normal}.part-check{align-items:center;display:inline-flex;gap:5px;justify-content:center}.part-check span{align-items:center;background:var(--control-bg);border:1px solid var(--control-border);border-radius:4px;color:#fff;display:inline-flex;font-size:12px;font-weight:800;height:18px;justify-content:center;width:18px}.part-check.active span{background:var(--meta-blue-dark);border-color:var(--meta-blue-dark)}.part-check em{color:var(--muted);font-size:11px;font-style:normal;font-weight:700}.interactions-table .month-break-row td{background:#eef4fa;border-bottom:1px solid var(--line);border-top:1px solid var(--line);color:var(--meta-charcoal);font-size:13px;font-weight:700;padding:10px 12px}:root[data-theme=dark] .interactions-table .month-break-row td{background:#132231}.interactions-table .clickable-row{cursor:pointer}.interactions-table .clickable-row:hover td{background:#0082fb0f}:root[data-theme=dark] .interactions-table .clickable-row:hover td{background:#4da3ff1c}.interactions-table .clickable-row:focus-visible{outline:2px solid var(--meta-blue-dark);outline-offset:-2px}.interactions-table .action-cell{min-width:76px;position:sticky;right:0;background:var(--card-bg)}.interactions-table .table-button{min-height:30px;padding:6px 10px}.timeline{display:grid;gap:14px}.timeline-item{border-left:3px solid #0f7a78;display:grid;gap:6px;padding-left:14px}.timeline-item div{align-items:center;display:flex;flex-wrap:wrap;gap:8px}.timeline-item p{margin:0}.live-feed-panel{padding:18px}.live-ticket-feed-grid{align-items:start;display:grid;gap:18px;grid-template-columns:repeat(3,minmax(0,1fr))}.live-ticket-feed-column{border-color:var(--ticket-tone-border);display:grid;gap:14px;padding:18px}.ticket-feed-column-header{align-items:start;display:flex;gap:14px;justify-content:space-between}.ticket-feed-column-header h3{margin:0}.ticket-feed-column-header p{margin:4px 0 0}.ticket-feed-column-header>strong{color:var(--ticket-tone);font-size:32px;line-height:1}.activity-list{display:grid;gap:12px}.activity-card{align-items:center;background:var(--card-bg);border:1px solid var(--line);border-left:4px solid var(--meta-blue-dark);border-radius:8px;display:grid;gap:14px;grid-template-columns:minmax(0,1fr) auto;padding:16px}.ticket-feed-card{border-left-color:var(--ticket-tone)}.ticket-feed-card-new{--ticket-tone: #4285f4}.ticket-feed-card-pending{--ticket-tone: #f9ab00}.activity-card-interactions{border-left-color:#4285f4}.activity-card-shipments{border-left-color:#ffc000}.activity-card-inventory{border-left-color:#0097a7}.activity-card-main{display:grid;gap:8px;min-width:0}.activity-card-topline{align-items:center;display:flex;flex-wrap:wrap;gap:8px}.activity-card-topline strong{color:var(--ink);font-size:16px}.gmail-notification-tag{background:#4285f41f;border:1px solid rgba(66,133,244,.28);border-radius:999px;color:#1967d2;font-size:12px;font-weight:800;line-height:1;padding:6px 8px}.activity-card-topline span:last-child{color:var(--muted);margin-left:auto}.activity-card p{margin:0}.activity-card-actions{align-items:center;display:flex;gap:8px}.notification-dismiss-button{align-items:center;background:var(--control-bg);border:1px solid var(--control-border);border-radius:999px;color:var(--muted);cursor:pointer;display:inline-flex;font-size:18px;font-weight:800;height:28px;justify-content:center;line-height:1;padding:0;transition:background .2s ease,border-color .2s ease,color .2s ease,transform .2s ease;width:28px}.notification-dismiss-button:hover{background:#ef44441a;border-color:#ef444459;color:#dc2626;transform:translateY(-1px)}.notification-dismiss-button:disabled{cursor:wait;opacity:.55;transform:none}.activity-meta{display:flex;flex-wrap:wrap;gap:8px}.activity-meta span{background:var(--control-bg);border:1px solid 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